I’m after some feedback from the community regarding the UX of UI navigation when dealing with a list of items where there is only one item in the list.
I have a scenario in a UI where there is a list of subscriptions for a user account. Most of the time (~>90%) there will only be one subscription. There are two options for handling this.
- Always display the list when the user navigates to the list UI and force the user to manually select the only item available
- Automatically redirect the user to the item display screen if there is only one item
Option #1 is consistent but includes an unnecessary navigation (+ human intervention). Option #2 is streamlined, but provides an inconsistent UX when the list changes to have a second item.
I have leant towards #2 because of the expected metrics of my specific scenario in addition to it being more streamlined. The point of inconsistency is a thorn in my side however.
Thoughts? Votes? Any UX experts want to shed some opinions?